PRIVACY POLICY
Last Updated: November 2025
Whale Worth It! Plumbing, Heating and Air (“we,” “our,” “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected for SMS/text messaging programs.
Information We Collect
We may collect personal information when you:
Request service
Submit forms on our website
Contact us for support
Communicate through phone or SMS
This information may include:
Name
Phone number
Email address
Service address
Details related to service requests
How We Use Your Information
We use your information to:
Schedule and confirm appointments
Provide service updates
Send invoices and reminders
Notify you of technician arrivals
Deliver promotional or marketing messages (only with consent)
Improve customer service and communication
Text Messaging & Consent
By providing your mobile number, you consent to receive SMS messages from Whale Worth It! Plumbing, Heating and Air.
Message frequency may vary.
Message and data rates may apply based on your wireless carrier.
Messages may include:
Appointment reminders
Service confirmations
Technician updates
Invoices and payment messages
Promotional offers (optional)
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP.
For help, reply HELP or contact us:
📧 Email: office@whaleworthit.com
📞 Phone: (978) 406-2653
Data Sharing
We do not sell your information to third parties.
We may share your data only with trusted service providers that help us operate our scheduling, billing, or communication tools.
Data Security
We implement reasonable and industry-standard measures to protect your information from:
Unauthorized access
Loss or misuse
Disclosure
Contact Us
For questions regarding this Privacy Policy, please contact:
📧 Email: office@whaleworthit.com
📞 Phone: (978) 406-2653
📍 Location: North Shore