PRIVACY POLICY

Whale Worth It! Plumbing, Heating and Air (“we,” “our,” “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected for SMS/text messaging programs.

Information We Collect

We may collect personal information when you:

• Request service

• Submit forms on our website

• Contact us for support

• Communicate through phone or SMS

This information may include:

• Name

• Phone number

• Email address

• Service address

• Details related to service requests

How We Use Your Information

We use your information to:

• Schedule and confirm appointments

• Provide service updates

• Send invoices and reminders

• Notify you of technician arrivals

• Deliver promotional or marketing messages (only with consent)

• Improve customer service and communication

Text Messaging & Consent

By providing your mobile number, you consent to receive SMS messages from Whale Worth It! Plumbing, Heating and Air.

Message frequency may vary.

Message and data rates may apply based on your wireless carrier.

Messages may include:

• Appointment reminders

• Service confirmations

• Technician updates

• Invoices and payment messages

• Promotional offers (optional)

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP.

For help, reply HELP or contact us:

📧 Email: office@whaleworthit.com
📞 Phone: (978) 406-2653

Data Sharing

We do not sell your information to third parties.

We may share your data only with trusted service providers that help us operate our scheduling, billing, or communication tools.

Data Security

We implement reasonable and industry-standard measures to protect your information from:

• Unauthorized access

• Loss or misuse

• Disclosure

Contact Us

For questions regarding this Privacy Policy, please contact:

📧 Email: office@whaleworthit.com
📞 Phone: (978) 406-2653
📍 Location: North Shore